FAQs

1. Where are you based?

We are based in China. Driven by our deep passion for Wenwan, we hope to share the joy and charm of these treasures with more people around the world.

2. How will my order be shipped?

We partner with reliable international carriers, including postal services and dedicated commercial lines, to safely deliver your package straight to your doorstep via air freight.

3. Do you ship worldwide? How long will my order take to arrive?

Yes, we offer worldwide shipping. Under normal circumstances, orders to most countries will be delivered within 7 to 20 days, depending on the destination.

4. Will I be responsible for customs duties, taxes, or clearance fees?

Currently, for orders to most countries and regions worldwide, customs duties and clearance procedures are handled by our partner logistics providers. If any additional fees arise or if your assistance is required for customs clearance, we will contact you individually after your order is placed.

5. What is your return and after-sales policy?

We want you to be completely satisfied with your purchase. We gladly accept return requests for most items within 7 days of receipt, provided the items are in their original packaging, unworn, unwashed, and undamaged. To initiate a return, please visit our Return Center. Our customer service representatives will contact you within 1-2 business days.

6. How long will it take to receive my refund after a return?

Please allow 3 business days for us to process your return once it arrives at our warehouse. After the items are inspected and the return is processed, the refund will be credited back to your original payment account.